Returns/Refund Policy
Last Updated: 23 February 2026
Website: https://atomicartisans.com/
Business Name: Atomic Artisans
Email: info@atomicartisans.com
Phone: +44 7429 471305
Address: 112 Morden Road, London, England, SW19 3BP
1. Overview
At Atomic Artisans, we want you to be satisfied with your purchase. This Refund & Returns Policy explains your rights and our procedures regarding returns, cancellations, and refunds.
This policy complies with UK consumer protection laws.
2. Your Right to Cancel (14-Day Cooling-Off Period)
If you are purchasing as a consumer, you have the right to cancel your order within 14 days without giving any reason.
The cancellation period will expire 14 days after:
- The day you receive the goods, or
- The day a third party (other than the carrier) takes possession of the goods.
To exercise your right to cancel, you must inform us by email at:
You must clearly state your decision to cancel.
3. Returns Process
To return an item:
- Contact us at info@atomicartisans.com within 14 days of receiving your order.
- Provide your order number and reason for return.
- Return the goods within 14 days of notifying us.
Returned items must be:
- Unused
- In original condition
- In original packaging
- With proof of purchase
We reserve the right to refuse a return if the product shows signs of use or damage not caused by us.
4. Refunds
Once we receive and inspect your returned item:
- We will notify you of approval or rejection of your refund.
- Approved refunds will be processed within 14 days.
- Refunds will be issued using the original payment method.
We will refund:
- The cost of the goods
- Standard delivery charges (if the entire order is returned)
We are not required to refund any additional delivery costs (e.g., express shipping).
5. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
- If the item is defective or we made an error, we will cover return shipping costs.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
6. Faulty or Damaged Items
If you receive a faulty, damaged, or incorrect item:
- Contact us within 48 hours of delivery.
- Provide photos of the issue.
You are entitled to:
- A replacement
- A repair
- Or a full refund (including delivery costs)
In accordance with the Consumer Rights Act 2015, goods must be:
- Of satisfactory quality
- Fit for purpose
- As described
7. Non-Returnable Items
The following items may not be eligible for return:
- Custom-made or personalised products
- Digital downloads (once accessed or downloaded)
- Perishable goods
- Items sealed for hygiene reasons once unsealed
8. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your payment provider.
- Contact us at info@atomicartisans.com
if the issue persists.
9. Exchanges
We replace items only if they are defective or damaged. If you require an exchange, please contact us at info@atomicartisans.com
10. Contact Us
If you have questions about this refund queries, please contact:
📧 Email: info@atomicartisans.com
📞 Phone: +44 7429 471305
📍 Address: 112 Morden Road, London, England, SW19 3BP